Prevent Customer Complaints
Before They Happen
Notify Rush helps Shopify merchants proactively communicate order issues, delays, and changes — reducing support tickets, preventing refunds, and building customer trust.
When Customers Aren’t Informed,
Problems Escalate
Customers get frustrated due to lack of updates
Refunds and reships increase due to avoidable issues
Support teams scramble to respond to repeated order queries
Customer support gets overwhelmed with “Where is my order?” tickets
How Notify Rush Works
Proactive post-purchase communication that prevents customer complaints
Notify Rush helps Shopify merchants identify order issues early and communicate clearly with customers — before frustration turns into support tickets.
Most customer complaints don’t happen because something went wrong.
They happen because customers were left uninformed.
Delayed shipments, inventory issues, address mistakes, or order changes are common in eCommerce — but customers lose trust when they discover problems themselves.
Notify Rush changes this by helping merchants proactively communicate order-related issues at the right time, with the right message, automatically.
According to McKinsey, 71% of customers switch brands when products are out of stock or expectations aren’t met. The problem isn’t inventory alone — it’s the lack of timely communication when things change.
Even some of the largest Shopify stores face this challenge. Despite strong products, marketing teams, and large customer support staff, many stores still operate reactively. Orders get delayed, issues arise, and customers are only informed after they complain.
Notify Rush helps teams shift from reactive firefighting to proactive communication — reducing inbound tickets, refunds, and customer frustration.
Why Notify Rush
Empower your business with Notify Rush and focus on delivering exceptional customer experiences
